Patient Services
All repeat prescriptions are managed on computer and there is also a record in each patient’s file. A computer slip is issued to all patients on regular medication and should be used when ordering your next prescription.
Please note it is practice policy to issue only two months’ prescription at any one time.
Other Ways to Order Your Prescriptions
- In person Hand your reorder slip into the surgery with the required items clearly marked and put into the white prescription box in the front foyer.
- By post Send it to us with a stamped addressed envelope if you want us to post it back to you.
- By email [email protected]
- Online you can now sign up for our Patient Online service to can order their prescription online. You can pick up a form from the practice or contact us via telephone to set up your account.
CMS / Serial Prescribing
With serial prescribing we can now issue the chemist with a years worth of your medication; using this system you simply have pick up your prescription every 2 months from the chemist without needing having to re-order from us.
Prescription Help Line
The prescription line is open from 2.00pm – 4.00pm daily
- Fax Number 01241 43 0764
- Telephone Number 01241 874 616 (enquiries only)
When will my Prescription be ready?
It takes us 48 hours to process your prescription and it to the chemist; it may take the chemist upto 7 working days to process this.
| Request Received | Script Ready By |
|---|---|
| Monday | Monday |
| Tuesday | Tuesday |
| Wednesday | Wednesday |
| Thursday | Thursday |
| Friday | Friday |
Please request repeat prescriptions well in advance of public holidays, etc.
Antibiotics
We do not take requests for antibiotics over the telephone, if you feel you need treatment you will need to make an appointment or telephone consultation.
Prescriptions Collection
Prescriptions will be sent to the pharmacy of your choice if you have nominated one, otherwise you can collect it from the surgery.
Chronic Medication Service
If you register with a chemist you can access the chronic medication service. This will allow you to collect your prescription directly from the chemist without needing to come to the GP surgery. For more information contact the surgery or your local chemist.
Long Term Repeat Prescriptions
GP practices have a new system for patients receiving long term repeat medication.
The new system involves prescriptions lasting 24, 48 or 56 weeks and will allow you to collect your medication every four or eight weeks directly from your pharmacy. This will mean you do not need to place an order with the practice.
Find out more about Long Term Repeat Prescriptions.
Good Medication Management is Important
Please preempt ordering prescriptions to avoid medication running out.
If you are given 56 days of tablets and you have 7 days left, order your new prescription. In the case of any emergency your regular pharmacist will give you a couple of tablets until you get your new prescription.
If you are going on holiday you should take a list of your medication with you. In case you have a problem ENSURE YOU HAVE ENOUGH MEDICATION TO COVER YOUR HOLIDAY. SOME COUNTRIES ALSO NEED A DOCTOR’s LETTER TO EXPLAIN THE MEDICATION. Check with your travel agent.
If you have elderly relatives ensure that they have an adequate supply of their medication. Dosette boxes/blister packs can be arranged if they have a large amount of medication to take.
Sick Line Request
It can take up to 2 working days for us to process a sick line request.
Other Useful Information
Each drug has two names, the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug.
Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.